Have a question about FIXD?

• Questions About Your Order
• Product Questions
• Technical Support
• Returns
• Anything else product or order related
• Email list subscriptions

Please contact GiddyUp's FIXD Support directly at:

• support@getfixd.io
• 75 5th Street NW Atlanta, GA 30308

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Return Policy

Returns:
Our policy lasts 30 days. If, for any reason, you wish to return your item within 30 days we will issue you a refund, excluding taxes and shipping charges. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To initiate a return, email us at support@getfixd.io and request a return. Please attach your receipt or proof of purchase to this email, this is required for a return/refund.

Once we have confirmed your return request, your item must be in sent back to us at the following address in the same condition that you received it and in the original packaging:

FIXD Automotive
75 5th St NW, Suite 380
Atlanta, Georgia US 30308

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Exchanges:
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@getfixd.io and send your item to:

FIXD Automotive
75 5th St NW, Suite 380
Atlanta, Georgia US 30308

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to:

FIXD Automotive
75 5th St NW, Suite 380
Atlanta, Georgia US 30308

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

BILLING TERMS AND CONDITIONS

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Personal Information Collected When Purchasing Products.

When you make a purchase or attempt to make a purchase on our website, we collect the following personal information:

• IP Address
• Email Address
• Name
• Shipping Address
• Billing Address, if it is not the same as the Shipping Address
• Phone Number
• Credit Card, PayPal or Amazon Pay payment information. No credit card data is stored on our site.

We refer to this information as “Order Information”. We use the Order Information to fulfill your order (including processing your payment information, arranging for shipping, and providing you with order acknowledgement and shipping confirmation emails). We will also send you reminder emails if you fill out some of the Order Information but don’t complete the purchase.

We store your Order Information for at least year, since we are contractually obligated to be able to communicate with you about warranty coverage or other customer service issues. If a product has a warranty period longer than a year, your Order Information will be retained for that period.